Shipping Policy

Information on domestic & international deliveries, shipping rates, timelines, tracking, and order handling.

At Hanayog, we are committed to delivering your orders promptly and securely. This policy outlines the shipping details for domestic and international orders. Please read it carefully to understand our procedures and timelines.

Domestic Shipping (Within India)

Delivery Timeframe:

•All domestic orders are processed and delivered within 6 to 7 business days from the date of order confirmation.
•Business days exclude Sundays and public holidays.

Shipping Charges:

•Shipping charges, if applicable, will be calculated at checkout based on your delivery location and order value.
•Free shipping may be offered for orders above a specific value, as per promotional offers.

Tracking Information:

•Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
•You can use the tracking number provided to monitor the delivery status.

Delivery Partners:

•We collaborate with reputed courier services to ensure safe and timely delivery.

Address Accuracy:

•Please ensure your delivery address is accurate, as Hanayog will not be responsible for delays or failures caused by incorrect or incomplete addresses.

International Shipping

Delivery Timeframe:

•International orders are processed and delivered within 5 to 6 business days, depending on the destination country.
•Customs processing times may vary and could impact delivery.

Shipping Charges:

•Shipping charges for international deliveries are calculated at checkout based on the destination and package weight.
•Any customs duties, taxes, or additional fees are the responsibility of the customer and are not included in the shipping cost.

Tracking Information:

•A tracking number will be provided once your order is dispatched.
•You can track your shipment to stay updated on its delivery status.

Customs and Import Duties:

•Customers are advised to check their country’s import policies. Hanayog is not responsible for delays caused by customs clearance.
•In case of returned orders due to non-payment of customs duties, refunds will be processed as per our return policy, excluding shipping charges.

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Issues

Delayed Deliveries:

•While we strive to meet our delivery timelines, unforeseen circumstances such as weather disruptions, natural calamities, or courier service delays may occur.
•In such cases, we will keep you informed and work to resolve the issue promptly.

Undelivered Packages:

•If a package is returned due to an incomplete address, failed delivery attempts, or refusal by the customer, a re-shipping fee will apply.

Damaged Packages:

•If your package arrives damaged, please contact us immediately with photographic evidence. We will assist in resolving the issue.

Contact Us

For any shipping-related inquiries or assistance, please reach out to us:

Email: hanayog792@gmail.com
Phone: +91 86687 71177
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.